Pre-Information Form

Information about the seller ("Seller") providing the good/service within the scope of this form is provided below:

• Title: Hoito Kozmetik Sanayi ve Ticaret A.Ş.
• Address: [Seller address]
• Phone: [Phone]
• Email: info@hoito.com.tr
• Website: https://hoito.com.tr
• MERSİS No: [MERSİS No]
• Tax Office / Tax No: [Tax Office] / [Tax No]
• KEP Address: [KEP address]

The good/service subject to the contract is [Product/Service], and its type, kind, quantity, brand/model, content, and other essential characteristics are detailed on the relevant product page of the Seller's website.

The Buyer has the opportunity to review all the essential features of the product subject to the order on the relevant product page. The promotional and pricing information on the website is valid for the duration they are announced and while stocks last. Promotional and campaign prices are applied until the end of the validity period specified in the advertisement.

The VAT-inclusive sales price of the goods/services subject to the contract is [Total Amount (incl. VAT)], and a shipping/delivery fee of [Shipping Fee] is added to this amount. The total amount, including taxes to be paid by the Buyer, is clearly displayed in the order summary and order confirmation.

Payment is made via the Virtual POS infrastructure using the credit card and debit card options offered by the Seller. All information regarding the payment transaction is processed through the secure systems of the relevant bank and payment institution.

The price information on the website is up-to-date, and the amounts valid at the time of order are taken as a basis. In cases of price updates, campaign expiration, or material error, the amount confirmed at the time of order is binding.

The product subject to the contract is delivered to the address specified by the Buyer, [Delivery Address], via the contracted cargo company ([Shipping Company]). Unless otherwise stated, delivery costs belong to the Buyer and are shown in the order summary.

The product is delivered to the Buyer within 30 (thirty) days, which is the maximum legal period, following the confirmation of the order. Detailed information about ordinary delivery times and cargo processes can be found on the Delivery and Shipping page.

It is the Buyer's responsibility to receive the product undamaged and complete at the time of delivery. In case of visible damage to the cargo package, the Buyer reserves the right not to accept the product by having a report drawn up by the cargo officer.

The Buyer has the right to withdraw from the contract within 14 (fourteen) days from the date of receiving the goods subject to the contract, without providing any reason and without paying any penalty.

It is sufficient for the notification of exercising the right of withdrawal to be sent to the Seller within this period. The withdrawal notification can be sent via email to info@hoito.com.tr or in writing.

If the right of withdrawal is exercised, the Buyer must return the goods to the Seller within 10 (ten) days from the date the withdrawal notification was sent. The Seller shall refund the total amount paid by the Buyer and the delivery costs within 14 (fourteen) days from the date the withdrawal notification is received, using a payment method appropriate to the one used by the Buyer.

For conditions regarding returns and information about return shipping, please refer to the Return and Withdrawal page. The principles regarding return shipping costs for returns made with the contracted shipping company specified by the Seller are regulated on the aforementioned page.

Pursuant to Article 15 of the Regulation on Distance Contracts, the Buyer cannot exercise their right of withdrawal in the following cases:

• Cosmetic products whose protective elements such as packaging, tape, seal, or package have been opened after delivery and are not suitable for return for health and hygiene reasons,
• Products prepared in accordance with the Buyer's requests or personal needs, custom-made products,
• Products that are perishable or may expire quickly,
• Products that are mixed with other products after delivery and cannot be separated due to their nature,
• Services whose performance began within the withdrawal period and whose performance was completed with the Buyer's approval,
• Other goods and services excluded from the scope of the right of withdrawal according to the legislation.

The Buyer, with this agreement, may submit complaints and objections regarding the goods/services subject to the order, within the monetary limits determined in the relevant legislation, to the Consumer Arbitration Committees or Consumer Courts in their place of residence or where the consumer transaction took place.

The monetary limits to be taken as a basis for applications to Consumer Arbitration Committees are determined according to the current amounts announced by the Ministry of Commerce for each calendar year. For disputes below the determined monetary limit, applications are made to the Consumer Arbitration Committees, and for disputes above it, to the Consumer Courts.

Applications can be made to the units within the district governorship/provincial governorship where the relevant Consumer Arbitration Committee is located, or electronically through the Consumer Information System (e-Devlet).

The Buyer acknowledges and declares that they have read this entire Preliminary Information Form, and have been accurately and completely informed about all matters, including the essential characteristics of the goods/services subject to the contract, the total price including taxes, payment and delivery methods, and the right of withdrawal.

By electronically confirming this form and the Distance Sales Agreement, the Buyer confirms that they have received the necessary preliminary information before placing the order and that they understand the order creates a payment obligation.