Distance Sales Agreement

This Agreement has been concluded electronically between the SELLER, whose information is provided below, and the BUYER, who provides their information during the order, under the terms and conditions specified below.

SELLER
Title: Hoito Kozmetik Sanayi ve Ticaret A.Ş. ('Seller')
Address: [Seller address]
MERSIS No: [MERSIS No]
Tax Office: [Tax Office]
Tax No: [Tax No]
Phone: [Phone]
Email: info@hoito.com.tr
KEP Address: [KEP address]
Web: https://hoito.com.tr

BUYER ('Consumer')
Name Surname: [Buyer Name Surname]
Address: [Buyer Address]
Order Date: [Order Date]

This Agreement is concluded when the Buyer places an order electronically through the Seller's website and approves the order. The Parties accept that the Agreement has been concluded electronically.

For the purpose of the application and interpretation of this Agreement, the following definitions shall apply:

• Ministry: Ministry of Trade,
• Service: The subject of any consumer transaction other than the provision of goods, performed or promised to be performed for a fee or benefit,
• Law: Law No. 6502 on Consumer Protection,
• Regulation: Regulation on Distance Contracts,
• Seller: Hoito Kozmetik Sanayi ve Ticaret A.Ş., which supplies goods to the consumer within the scope of its commercial or professional activities,
• Buyer / Consumer: A natural or legal person who acquires, uses or benefits from a good or service for non-commercial or non-professional purposes,
• Product: The movable property subject to purchase,
• Site: The seller's website https://hoito.com.tr

refers to.

The subject of this Agreement is the determination of the rights and obligations of the parties regarding the sale and delivery of the product, whose qualities and sales price are specified in this Agreement and the Preliminary Information Form, which the Buyer has ordered electronically through the Seller's Site.

Within the scope of this Agreement, the parties acknowledge and declare that they are aware of and understand their obligations and responsibilities arising from the provisions of Law No. 6502 and the Regulation on Distance Contracts.

All information regarding the type, kind, quantity, brand/model, sales price, payment method, and delivery of the product/service subject to the contract is as stated below.

Product/Service: [Product/Service]
Quantity: [Product/Service]
Sales Price Including VAT: [Total Amount]
Payment Method: Credit card / Virtual POS
Delivery Address: [Buyer Address]
Recipient: [Buyer Name Surname]
Invoice Address: [Buyer Address]

The stated prices are the cash sales price of the product including VAT and are the prices valid at the time of order on the Site. Product information, price, and delivery information are also included in the Pre-Information Form.

The Buyer acknowledges, declares, and undertakes that they have read and understood the basic characteristics, VAT-inclusive sales price, payment method, and delivery information regarding the product subject to the Contract on the Site, and have provided the necessary confirmation electronically. The Buyer acknowledges that they have read and approved the Pre-Information Form.

The product subject to the Contract shall be delivered to the Buyer or to the person/organization at the address indicated by the Buyer within the period specified in the pre-information section on the Site, depending on the distance of the Buyer's residence for each product, provided that it does not exceed the maximum legal period.

If the price of the product subject to the Contract is not paid for any reason or is canceled in bank records, the Seller shall be deemed to be released from the obligation to deliver the product. Delivery will not be made without payment of the product price.

The Seller is responsible for delivering the product subject to the Contract intact, complete, and in accordance with the specifications stated in the order. Prices and promises advertised on the Site are valid until updated and changed.

In the event of stock depletion or unforeseen force majeure events, the Seller shall inform the Buyer of the situation. In such cases, the Seller may supply another product of equal quality and price, or, with the Buyer's approval, cancel the order and refund the amount paid and any documents that put the Buyer in debt, if any.

The Buyer has the right to withdraw from this Agreement within 14 (fourteen) days from the date of delivery of the goods to them or to the person/organization at the address indicated by them, without giving any reason and without paying any penalty.

It is sufficient that the notification regarding the exercise of the right of withdrawal is sent to the Seller in writing or via a permanent data storage device before the expiry of the right of withdrawal period. The notification can be sent to the Seller's e-mail address info@hoito.com.tr or to the Seller's address.

The Seller shall, within 14 (fourteen) days from the date of receipt of the withdrawal notification, refund all payments collected, including any delivery costs of the goods to the Buyer, in a manner appropriate to the Buyer's payment instrument and without imposing any cost on the Buyer.

If the Buyer exercises their right of withdrawal, they are obliged to return the goods to the Seller within 10 (ten) days from the date they sent the withdrawal notification to the Seller. Detailed information regarding the right of withdrawal can be found on the Return and Withdrawal page.

Pursuant to Article 15 of the Distance Contracts Regulation, the Buyer may not exercise the right of withdrawal for the following products:

• Products whose protective elements such as packaging, tape, seal, package have been opened after delivery; cosmetic and personal care products whose return is not suitable for health and hygiene reasons,
• Products prepared in line with the Buyer's requests or personal needs, personalized or customized products,
• Products that are perishable or whose expiration date may pass,
• Products that are mixed with other products after delivery and cannot be separated due to their nature,
• Other goods and services excluded from the scope of the right of withdrawal in accordance with the relevant legislation.

If the protective packaging/seal of cosmetic products is opened, the right of withdrawal cannot be exercised for these products due to health and hygiene conditions.

The product subject to the contract is delivered to the delivery address specified by the Buyer in the order, via the contracted cargo company ([Cargo Company]) by the Seller. Delivery is made within the period specified on the Site, not exceeding 30 (thirty) days, which is the legal maximum period following the confirmation of the order.

The delivery location is the address provided by the Buyer during the order. If the product is to be delivered to a person/organization other than the Buyer, the Seller cannot be held responsible if the person/organization to be delivered does not accept the delivery.

Information regarding the shipping fee and which party will bear the fee is stated on the Site at the time of order and in the Pre-Information Form. Detailed information regarding delivery and shipping conditions can be found on the Delivery and Shipping page.

The Buyer is obliged to check the product upon delivery; not to accept damaged and defective products such as dented, broken, torn packaging, etc., from the cargo company. The delivered product is considered to be undamaged and sound.

The Buyer agrees, declares, and undertakes that, in the event of default in transactions made with a credit card, they will pay interest and be liable to the card-issuing bank within the framework of the credit card agreement between them and the bank. In such a case, the relevant bank may resort to legal remedies; it may claim the resulting expenses and attorney's fees from the Buyer.

In the event of the Buyer defaulting on their debt, the Buyer agrees to pay the Seller for any loss or damage incurred by the Seller due to the delayed performance of the debt. In cases where the Buyer defaults, the Seller reserves the right to claim additional demands.

In disputes arising from this Agreement, the Consumer Arbitration Committees where the Buyer purchased the goods or services or where their domicile is located, are authorized within the monetary limits announced annually by the Ministry of Trade; in disputes exceeding the monetary limit, the Consumer Courts are authorized.

When making applications to the Consumer Arbitration Committees, the lower and upper monetary limits determined for the relevant year are taken as a basis. The Buyer may submit their complaints and objections to the legal authorities mentioned above.

This Agreement, consisting of 11 (eleven) articles, has been approved and entered into force by the Buyer, who has read it electronically and confirmed acceptance of its content and all articles.

The Buyer acknowledges, declares, and undertakes that they have read and understood all the terms of this Agreement and the Preliminary Information Form regarding the order placed through the Site, and that they have given their consent electronically.