Cancellation, Refund, and Right of Withdrawal

This Cancellation, Return, and Right of Withdrawal Policy has been prepared in accordance with the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts. The policy applies to purchases you make through our website.

This text is considered an integral part of the Distance Sales Agreement you approved during your order. In matters not regulated by this Policy, the relevant legislation and the provisions of the distance sales agreement shall apply.

Your order can be cancelled at any time before it is shipped. You can submit your cancellation request by sending an email to info@hoito.com.tr, stating your order number.

The amount for orders that have been approved for cancellation will be refunded to the same payment method (your credit card) without any deductions. The time it takes for the refund to appear on your card may vary depending on your bank's processing times.

If the order has already been shipped, a right of withdrawal or return process will apply instead of cancellation.

As a consumer, you have the right to withdraw from the contract without giving any reason and without paying any penalty within 14 (fourteen) days from the date you receive the product.

To exercise your right of withdrawal, simply contact info@hoito.com.tr with a clear statement within the 14-day period. Stating your name, surname, and order number in your notification will help expedite the processing of your request.

Pursuant to the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for the following products:

• Cosmetic products whose packaging, protective band, or hygiene seal has been opened and are unsuitable for return due to health and hygiene reasons,
• Custom-made products prepared according to the consumer's requests or personal needs,
• Products that are perishable or have an expiring shelf life.

The product to be returned must meet the following conditions:

• The product must be unused,
• It must be complete with all its parts, gifts, and accessories,
• Its original packaging must be undamaged, and the hygiene seal unbroken,
• It must be sent along with the product's invoice.

You can easily complete your return by following the steps below:

1. Create a request: Send your return request to info@hoito.com.tr, stating your order number.
2. Receive confirmation: After your request is evaluated, you will be sent confirmation, a return code, and return address information.
3. Ship the product: Send the product to us with its invoice and all parts complete.
4. Inspection: When the product reaches us, it will be inspected for compliance with return conditions.
5. Refund: Once the return is approved, your payment amount will be refunded to your credit card.

If the right of withdrawal is exercised, the payment amount will be refunded to the payment instrument (your credit card) you used within 14 (fourteen) days of the product reaching us.

After the refund is processed by our bank, the time it takes for the amount to reflect in your card account may vary depending on your bank's processing times. The Seller is not responsible for this process.

If you wish to exchange the product you purchased for a different product or option, you can send your request to info@hoito.com.tr. Exchange requests are evaluated provided the product meets the return conditions and stock availability is suitable.

If the desired product is out of stock, your payment will be refunded to you by initiating a return process, if you wish.

If you detect damage to the outer packaging of the product during cargo delivery, we kindly request that you have the cargo officer draw up a report before accepting the product and inform us of the situation as soon as possible.

Should you receive a defective, damaged, or incorrect product, your legal optional rights (free repair, replacement, refund, or discount) under Article 11 of Law No. 6502 are reserved. In this case, the shipping costs for the return and exchange of the product shall be borne by the Seller.

You can send your returns free of charge through our contracted cargo company. If you use the code [Contracted Cargo Code] when returning your item, the shipping fee will not be charged to you.

For returns sent with a company other than our contracted cargo company, the shipping fee may be borne by the consumer. However, for defective, damaged, or incorrect product shipments, the return shipping cost is always borne by the Seller.