Delivery and Shipping

This policy covers the delivery and shipping processes for products you purchase through Hoito. The provisions contained herein are to be evaluated together with the Distance Sales Agreement and the Return and Withdrawal Policy that you approved during the order. In case of any conflict, the relevant legislation and the provisions of the Distance Sales Agreement shall prevail.

Approved orders are generally prepared and shipped within [Preparation Time] business days after payment is completed. This period may be extended for a short time during weekends, public holidays, campaign periods, and times of high volume. In such cases, you will be informed accordingly.

Your orders are shipped via [Shipping Company]. After dispatch, delivery is completed within an average of [Delivery Time] business days. Delivery is made to the address provided by the recipient during the order. It is important to enter your address information correctly and completely for timely and smooth delivery.

Hoito delivers across Turkey. Due to geographical conditions, regions with difficult access, and the service coverage of the cargo company, delivery times in some provinces and districts may be slightly longer than estimated.

Shipping is free for orders [Free Shipping Limit] TL and above. For orders below this amount, a shipping fee of [Shipping Fee] TL applies. The applicable shipping fee is clearly displayed in the order summary before payment, and no fees will be charged without your confirmation.

When your order is shipped, your shipping tracking number will be sent to you via e-mail and/or SMS. With this number, you can track the status of your shipment through the courier company's system. Additionally, if you have logged in, you can view the current status of your order from the My Account > My Orders section.

We kindly request that you inspect the exterior of the package upon delivery. If you notice that the package is dented, torn, opened, or damaged:

• Do not accept the shipment or have the courier prepare a damage report.
• Notify us of the situation as soon as possible via email at info@hoito.com.tr.

We would like to remind you that if a damaged package is accepted without a report being filed, there may be difficulties in evaluating subsequent notifications.

In cases such as incorrect or incomplete address information, the recipient not being reached within the specified time, or the shipment not being accepted, the cargo may be returned to Hoito. In such cases, we will contact you to resend the shipment. An additional shipping fee may be charged for reshipment requests not caused by Hoito.

If you discover any damage, defect, or missing items in your order upon delivery, please report the situation to info@hoito.com.tr as soon as possible from the delivery date, and if possible, include photographs. After your report is reviewed, solution options, including product exchange or refund, will be offered to you within the framework of relevant legislation.